*From General Terms and Conditions for Ticket Purchases *
Malmö Stadsteater need to collect certain personal details that are or become directly connected to the purchaser (referred to as Personal Data) in order to be able to provide the event tickets in a secure, smooth and high-quality way. This section 7 covers aspects such as:
When you make a purchase via one of our ticket desks, or create and use a User Account for the E-commerce platform, we will collect the following Personal Data:
If you are younger than 16 and create an account on our E-commerce platform, we need to have your legal guardian's consent to collect your Personal Data. We therefore ask you to tell your guardian that you are going to create a User Account with us and what information you will share with us through this User Account. If you then go ahead with registering a User Account, we assume that your guardian has agreed to our processing of your Personal Data.
If you or your guardians have any questions regarding our processing of Personal Data, you are welcome to contact us. Our contact details are provided at the end of these Terms.
Once you have created your account, you will also have the opportunity to let us know what interests you have e.g. comedies, family shows, lectures, etc., so we can provide you with better information and service.
The purpose with our processing of your Personal Data is primarily to fulfil our commitments to you, such as providing you with tickets and/or other documents of value (such as gift vouchers) or sending you information and updates via email or sms about the event for which you purchased a ticket. If you have an online User Account, the purpose is also to provide you with a well-functioning E-commerce platform, from which you can buy tickets for various events and see your history of previous purchases.
In addition, we have some additional purposes, such as:
We process your first name and surname, your address, your telephone number, your e-mail address and your year of birth during the period you have a User Account and for three months after the User Account has been terminated.
If you want to close your User Account, please contact us by email using one of the addresses provided at the end of this document.
We process any Survey Responses and analysis data from you as long as you have an active User Account.
Once every fifth year, we conduct a review of all the User Accounts and delete or anonymize the User Accounts for which no login or other activity has occurred during the last five years.
Your right to information about our processing of personal data
You have the right, once per calendar year and by sending a written request to us using the email address listed at the end of this document, to request information free of charge about how we process your Personal Data. Please mark your request with "Personal Data". We will correct any Personal Data that is incorrect if you point this out to us or if we discover the error ourselves.
If you have any further questions about our processing of your Personal Data, please contact us via any of the email addresses listed at the end of this document. Please mark the correspondence "Personal Data".
In order to provide you with the E-commerce platform and ticket desks, we use sub-contractors for aspects such as housing the server, email administration and the digital ticketing system (these sub-contractors are referred to as Personal Data Assistants). Our servers and our Personal Data Assistants’ servers are mostly located in the EU. In some cases, our subcontractors (or their respective subcontractors) have operations outside the EU. We work with various methods to ensure adequate security for your personal data, such as by applying the EU Commission's approved standard contractual clauses for data transfer, or (for transfer to the USA) by choosing providers that are connected to the 'Privacy Shield'.
Payments for tickets are processed via a third party provider of payment services. Your use of this payment service and the Personal Data you provide in connection with the making of payments via the payment service are regulated by the payment service provider’s privacy policy and general terms and conditions. For questions relating to payments, please first contact the payment service provider.
You are responsible for your use of the E-commerce platform through your User Account and for ensuring that this use complies with the applicable law and these Terms.
You understand and agree that the E-commerce platform is provided "as is" and "as available" without any express or implied warranties of any kind. You use the E-commerce platform at your own risk.
To the largest extent possible, Malmö Stadsteater are free from responsibility and provide no guarantees regarding, for example but not limited to, quality, suitability for a particular purpose and that the use of the E-commerce platform does not constitute an infringement of third party rights.
You agree that you are responsible for all costs related to the data traffic arising in connection with the use of the E-commerce platform, such as the cost of an Internet connection.
If our ownership structure changes, we reserve the right to transfer your Personal Data and your User Account to our new legal entity. The new legal entity then bears the responsibility for providing the E-commerce platform and your User Account and is responsible for the processing of your Personal Data. The new entity still has to comply with the rights and obligations defined in these Terms and in applicable law.
We have the right to transfer and assign all or part of our rights and obligations under this agreement and also have the right to make use of sub-contractors for the fulfilment of our obligations.
All the contractual parties acknowledge and hereby agree that these Terms do not create any agency, partnership, joint venture, employment relationship, franchise relationship or similar type of relationship between the parties.
We reserve the right to, at any time, change the E-commerce platform, these Terms incl. our policy on personal data, or to completely stop providing the E-commerce platform. Before we make any such changes, we will provide you with information about i) the changes, and ii) the date when the changes come into effect. In the case of fundamental changes, we will also seek to obtain your explicit consent.
If you do not wish to accept the revised Terms, you have the right to terminate your User Account before the changes come into effect.
These Terms are governed by Swedish law.
Malmö Stadsteater
Kalendegatan 12 c
211 35 Malmö
Phone: 040-20 86 10
E-mail: biljetter@malmostadsteater.se
Org.no: 556206-4526
Data Protection Officer
Malmö Stad Stadskontoret
Förvaltningsavdelningen
August Palms plats 1
205 80 Malmö Stad
Tel: 040-34 00 00
E-post: dataskyddsombud@malmo.se
Personal Data Controller
Malmo¨ Stadsteater
Kalendegatan 12 c
211 35 Malmo¨
E-post: personuppgifter@malmostadsteater.se
Org.nr:556206-4526